InteractiveTV.in Returns & Replacements Policy

Overview

At InteractiveTV.in, we understand that sometimes things don’t go as planned. We want to make sure you have a smooth and hassle-free experience with our products, which is why we offer a 7-day return period for unused and undamaged items purchased from our website. If your item arrives defective or damaged, you have 14 days to request a replacement.

Eligibility for Returns:

Items must be unused and in the original packaging as received.
Proof of purchase is required for all returns (order confirmation email or receipt).
Certain items are exempt from return:
Interactive smart boards with obvious signs of use.
Interactive TVs with opened seals or activated software.
Interactive kiosks with custom configurations or modifications.
Magnetic stylus pens with used nibs or damaged casings.
Video conferencing cameras with opened packaging or security seals.
Smart mirror photo booths with activated software or personalized features.
Other interactive devices with opened packaging or signs of tampering.

Return Process:

Contact us:  To initiate a return, please email our customer service team at sales@interactivetv.in within the 7-day window.
Return instructions: We will provide you with detailed instructions on how to return your item safely and securely.
Ship your item: You are responsible for the cost of return shipping. We recommend using a trackable service with insurance for your own protection. We can guide you the process.
Inspection and Processing: Once your item arrives, we will inspect it for any damage or misuse.
Refund or Replacement: If your return is approved, you will receive a full refund (minus shipping costs) within 20 days of receiving your returned item. For replacements, we will process a new order for the same item and ship it to you at no additional cost.

Additional Information:

Gift purchases: If your item was purchased as a gift, the recipient will receive a gift credit for the value of the returned item.
Sale items: Only regular-priced items are eligible for returns. Sale items are non-returnable.
Replacement availability: We may not always have replacements readily available for all items. In such cases, we will offer you a full refund or a store credit.
International returns: Please contact us for specific instructions regarding international returns.

Contact Us:

If you have any questions about our returns or replacement policies, please don’t hesitate to contact us at sales@interactivetv.in. We are always happy to help!